FAQs

Why did I decide to partner with Esse Skincare?

I've dedicated a significant amount of time to exploring various professional skincare lines to find the perfect match for both my clients and myself. After carefully considering recommendations from an exclusive community of thousands of licensed estheticians as well as personal testing, I am excited to announce my collaboration with these skincare lines.

What led me to choose Esse Skincare? Crafted by biochemist Trevor Steyn of South Africa, the values and principles upheld by Esse deeply resonated with me. Their commitment to nurturing a thriving microbiome through gentle, non-stripping ingredients, alongside the incorporation of prebiotics, probiotics (including live cultures), and postbiotics, sets them apart. Pioneering the development of a live probiotic serum, they stand as trailblazers in the skincare realm. Embracing vegan, natural, organic, fair trade practices, and cruelty-free formulations, Esse represents a transformative force within the industry, offering unparalleled benefits for both skin and conscience.

Why K-Beauty?

In Canada, many of the so-called “Korean” skincare products available are actually from brands that are relatively unknown in Korea. My goal was to work with top-tier professional skincare brands that are genuinely trusted and used by Korean aestheticians, cosmetic surgeons, and dermatologists.
K-Beauty is all about achieving healthy, glowing skin through deep hydration and nourishment, with formulations designed for optimal absorption into the skin’s layers. This approach emphasizes gentle, non-invasive methods for improving skin health, focusing on long-term benefits rather than inflammatory or aggressive treatments. A cornerstone of K-Beauty is maintaining a balanced microbiome—something I deeply value in my skincare philosophy.
As one of the largest beauty industries globally, South Korea continually pushes the boundaries of innovation, dedicating immense resources to research and development. It’s often said that Korean skincare is 7–10 years ahead of the rest of the world in terms of technology and trends. Many popular products and techniques we use today, like sheet masks, jelly masks, and BB creams, originated in Korea.
All the Korean skincare products I sell and use in my treatment room are sourced directly from manufacturers in Korea and brought to Toronto, ensuring authenticity and quality.

What types of skin conditions do I treat?

I specialize in addressing various skin concerns such as acne, fine lines, wrinkles, rosacea, hyperpigmentation, dehydration, compromised skin barriers, oil control issues, and sensitive skin. However, it's important to note that any conditions requiring prescription treatments must be evaluated and managed by a dermatologist.

How long does it take to see results?

Each person's skin is unique, meaning there's no universal solution. Typically, skin cell renewal cycles last about 28 days, so it might take 2-3 months to observe noticeable improvements in some instances. Remember, persistence is crucial—don't lose heart!

I'm pregnant, can I still have a consult?

Certainly! I'm able to design a skincare routine that is safe for use during pregnancy. In fact, all of Esse retail is pregnancy safe!

I live outside of Canada, can I still have a consult?

I'm available to offer a consultation and share my recommendations with you. Currently, I'm unable to ship internationally beyond Canada, but I can assist in locating a local professional who has access to the products I recommend. For further details, please reach out to me!

I am interested in purchasing Esse or K beauty products but do not want a consult, can I purchase from you?

Absolutely! All these products are ready for purchase. Simply click the link to my store to browse and buy.

What is my cancellation/refund policy?

Regrettably, once payment has been processed, skincare product orders and services cannot be cancelled.

What is my return policy?

Considering the nature of our products, we do not facilitate returns. However, if you're interested in trying out sample sizes before committing to a full purchase, please don't hesitate to reach out to me!

How does shipping work?

After an order is made, it will be processed and dispatched to Purolator, UPS or Canada Post within approx. 2-4 business days. Please be aware that orders are not shipped on weekends or holidays.

Esse Skincare products are shipped to our warehouse from South Africa and may have limited availability. In the event that an item you've ordered is out of stock, I can suggest a suitable alternative, process a refund, or provide you with an estimated waiting time for the next shipment arrival.

*Please allow additional days for processing during peak times (Black Friday, Cyber Monday, Holiday Season, etc.)

Shipping rates & delivery estimates

All orders within Canada are subject to a flat shipping fee of $15.00. The shipping costs for your order will be calculated and shown at checkout. Orders exceeding $200 (before tax) qualify for free shipping.

Please note, shipping is restricted to Canadian addresses only.

Shipping Notice for K-Beauty Products

I am excited to offer you a curated selection of K-Beauty products to enhance your skincare journey!
To ensure the freshest items each product is brought in individually for your order.
Please note that this process may result in longer shipping times than standard orders (ie. Esse, Tuel).
While we strive to get your products to you as quickly as possible, delivery may take 1-2 weeks to be delivered depending on your location and the time of the year.

Thank you for your patience and understanding. These products are worth the wait!
Please review my products from Esse & Tuel if you are looking to skip the wait times.

Shipment confirmation & order tracking

You will receive a shipping confirmation email once your order has shipped which will contain a tracking number.

Damages

If you receive any damaged products, please contact me within 2 days of receiving your shipment and include photographs of the damage. This will allow me to initiate a claim promptly.