FAQs

Why did I decide to partner with Circadia, Well, Esse Skincare and Moor Spa?

I've spent copious amounts of time researching which professional skincare line would be the best fit for me and my clients. I have tested products on myself and others before committing to these brands. I have access to an exclusive community forum with thousands of licensed estheticians and after much deliberation it is my pleasure to announce my partnership with Circadia, Moor Spa, Well and Esse.

 

Why do I work with Circadia skincare? I wanted a results driven line to provide to my clients. Founded by Dr. Peter Pugliese, Circadia is based on the skin and bodys natural circadian rhythms. The science of defending skin from environmental damage during the day, and stimulating internal repair mechanisms during sleep, is at the core of their concept. This award winning line is formulated in the USA. These products are made with organic botanicals and are not tested on animals. They do not include artificial fragrance and are paraben free. A portion of all sales are donated to animal rescue organisations by our supplier, Luxe Derma. 

Ive partnered with Moor Spa Skincare, a fantastic Canadian company. Inspired by nature, their comprehensive line of skincare contain Austrian Moor, a nutrient-rich plant complex that enhances skin’s health and appearance. By combining the revitalising, purifying Moor complex with plant-derived cosmeceuticals, herbal extracts and pure essential oils, Moor Spa products have been rated as some of the safest products in the spa industry. They are free of synthetic preservatives, parabens, sulfates, artificial colors, synthetic fragrances and petroleum-derived chemicals. All Moor products sold by me are vegan!

What other skincare lines do I work with?

I have partnered up with Well CBD. A product line that is vegan, cruelty free, non-GMO and gluten free. All products are grown in the USA, CO2 extracted, pesticide and solvent free, and is third party tested with a minimum of 99% purity. 

What types of skin conditions do I treat?

The types of skin conditions I can treat are acne, fine lines & wrinkles, rosacea, hyperpigmentation, dehydration, damaged skin barriers, oil control, and sensitive skin. Any conditions needing prescriptions will need to be addressed by a dermatologist.

How long does it take to see results?

Every skin is different and unfortunately is not a one size fits all. Our skin cell cycles take an average of 28 days so in some cases it may take 2-3 months to see results. Don't be discouraged, patience is key!

I'm pregnant, can I still have a consult?

Of course! I can create a regimen that is pregnancy safe!

I live outside of Canada, can I still have a consult?

Unfortunately at this time, I am not shipping outside of Canada, but I can find a professional in your area that has access to these products and give you my recommendations. Please contact me for more information!

 

I am interested in purchasing Circadia, Esse or Moor Spa products but do not want a consult, can I purchase from you?

Yes! Moor Spa and Esse products are available for you to purchase. Click the link to my store and you will have access to purchase. Unfortunately Circadia products can only be purchased if you are a current client due to their company policy.

 

 

What is my cancellation policy?

 

If you cannot complete the intake form please contact me to cancel 24 hrs before your booked time. If you do not cancel within that time frame and havent submitted it, you will receive a refund minus a $20 no show/cancellation fee.

What is my return policy?

Due to the nature of the products, we do not accept returns. If you are interested in purchasing sample sizes of products to test on your skin, please send me a message!

*Sample sizes are from Moor Spa are $4-6 and 0.5oz and 1 dram.

How does shipping work?

Once a purchase is placed, the order should be processed and sent to Purolator or Canada Post within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

 

*Please allow additional days for processing during peak times (Black Friday, Cyber Monday, Holiday Season, etc.)


Shipping rates & delivery estimates

A flat-rate fee of $15.00 will apply to all orders in Ontario. Shipping charges for your order will be displayed at checkout. Free shipping is available to orders over $75(before tax)

Shipping is not available outside of Canadian addresses.


Shipment confirmation & order tracking

You will receive a shipping confirmation email once your order has shipped which will contain a tracking number. 


Damages

If any product comes damaged, please message me within 2 days of receiving the shipment along with photographs of the damage so I can file a claim.

Skincare